RETURN POLICY

RETURN POLICY - SNEAKERS

At Dawntown, we want you to love your purchase. However, due to the exclusive nature of our products, we have specific guidelines regarding returns, exchanges, and cancellations.

Please note that we will not accept returns, exchanges, or cancellations for:

Change of mind.
Products that have been tried on, worn, or used in any manner.
Products that do not have intact packaging.

1. Exchange Policy

Size Exchanges:

No size exchanges will be accommodated on sneakers. We deal with limited edition products, and as such, trials are not permitted. Please ensure your selected size is correct before placing your order.
We highly recommend visiting a local retailer of the brand you are considering to verify your size. For additional guidance, refer to our SIZING page on our website.

Authenticity of Products:

All sneakers sold by Dawntown are brand new and remain unworn, ensuring you receive authentic, Deadstock (DS) quality sneakers. Due to the limited availability of our products, we cannot accept size exchanges.

Need Help With Sizes?

If you're uncertain about what size to order, please reach out to us via WhatsApp at 7977108018, and our dedicated team will assist you. You can also visit one of our Dawntown Experience locations for further assistance.

2. Conditions for Exchanges

Product Condition for Exchanges:

All exchange requests must be submitted with the product in its original condition, including original packaging, seals, and authentication tags.
Dawntown reserves the right to reject exchange requests if any original packaging or authentication tags are removed or missing.

Incorrect Size Delivered:

If you receive an incorrect size based on your order, we will happily process an exchange at no additional cost, provided the item is returned in its original condition.

3. Return Policy

Damaged or Incorrect Items:

If you receive a product that is damaged or does not match your order, you may return it for store credit or a full refund.

Limited Acceptable Returns:

Returns will only be accepted for damaged products or items received in error. We do not accept returns for any other reasons, including change of mind.

Shipping Costs:

Please note that shipping costs are non-refundable.

4. Cancellation Policy

Order Cancellations:

Before Dispatch: If you wish to cancel your order before it has been dispatched (not applicable for pre-order items), you will be refunded the full amount as store credit.
After Dispatch: If you need to cancel after the order has been dispatched, a 10% deduction will be applied to the order value, and the remaining amount will be issued as store credit. Please be advised that shipping costs are non-refundable.

To submit a cancellation request or for inquiries, please use the "Exchange Your Order" button located in the footer of our website or contact us at hello@dawntown.in.

We appreciate your understanding and support as we strive to deliver high-quality products and excellent customer service.

RETURN POLICY - APPARELS

Size Exchanges:

Size exchanges are allowed within 7 days of receiving your order, subject to product availability.
To qualify for an exchange, please ensure that all tags remain attached, and the product is unaltered, unused, and in its original packaging.

Product Exchanges:

Requests for product exchanges will only be accepted for damaged, defective, or incorrect items and must be submitted within 3 days of receipt of your order.
The product must be returned in its original condition and packaging.

Returns/Cancellations:

We regret to inform you that we do not accept returns or cancellations. All sales are final.

Change of Mind:

We do not accommodate returns or issue refunds for items returned solely due to a change of mind.

Hype Wear

Size Exchanges, Product Exchanges, Returns/Cancellations:

We do not accept exchanges, returns, or cancellations for Hype Wear. All sales are final.

One of One Products

Size Exchanges, Product Exchanges, Returns/Cancellations:

We do not accept exchanges, returns, or cancellations for One of One Products. All sales are final.

MTO (Made-to-Order) Products

Size Exchanges, Product Exchanges, Returns/Cancellations:

We do not accept exchanges, returns, or cancellations for Made-to-Order Products. All sales are final.

RETURN POLICY - ACCESSORIES

Size Exchanges:

We do not accept size exchanges. All sales are final.

Product Exchanges:

Product exchange requests are only accepted for damaged, defective, or incorrect items and must be made within 7 days of receiving your order.
Please ensure that the product is returned in its original condition and packaging.

Returns/Cancellations:

We do not accept returns or cancellations. All sales are final.

Change of Mind:

We do not accept returns or issue refunds for items based solely on a change of mind.

RETURN POLICY - JEWELLERY

Size Exchanges:

We do not accept size exchanges. All sales are final.

Product Exchanges:

Product exchange requests are only accepted for damaged, defective, or incorrect items and must be made within 7 days of receiving your order.
Please ensure that the product is returned in its original condition and packaging.

Returns/Cancellations:

We do not accept returns or cancellations. All sales are final.

Change of Mind:

We do not accept returns or issue refunds for items based solely on a change of mind.

RETURN POLICY - CARE

Size Exchanges:

We do not accept size exchanges. All sales are final.

Product Exchanges:

Product exchange requests are only accepted for damaged, defective, or incorrect items and must be made within 7 days of receiving your order.
Please ensure that the product is returned in its original condition and packaging.

Returns/Cancellations:

We do not accept returns or cancellations. All sales are final.

Change of Mind:

We do not accept returns or issue refunds for items based solely on a change of mind.

RETURN POLICY - COLLECTIBLES

Cancellation Policy:

We do not accept cancellations once an order has been placed.

Change of Mind:

We do not accept returns or issue refunds for items due to a change of mind.

Returns:

Damaged Products: Returns are accepted only for products that arrive damaged.
Incorrect Products: Returns will be accepted if an incorrect product is delivered, as per the original order.

RETURN POLICY - WATCHES

Cancellation Policy:
Cancellations will not be accepted under the following conditions:

Change of Mind: We do not accept returns or issue refunds for items based solely on a change of mind.
Usage: Cancellation requests will not be considered if the product has been used or worn.

Return Policy:
Returns will be considered under the following circumstances:

Incorrect Product: Returns are accepted if an incorrect product is delivered that does not match the original order.
Damaged Product: Returns are accepted only for products that arrive damaged.

Warranty Date:

Products cannot be returned due to a difference in warranty date and purchase date, as warranties are pre-activated by the manufacturer.

Handling Damaged Products and Incorrectly-Fulfilled Orders

If you receive a damaged item or an incorrect product, please notify us promptly. You can do this by emailing us at hello@dawntown.in with images and videos of the issue within 3 days of receipt. We will address legitimate complaints with an appropriate solution.

Sales/Promotions

Final Sales: All final sale items are non-returnable, non-refundable, and non-exchangeable.

Product Returns for Late Delivery

Returns will be considered for late deliveries that deviate from the stated delivery schedule, unless the delay is due to a reason of force majeure.

Shipping Cost Refunds

Return shipping costs are the responsibility of DAWNTOWN. This includes the cost of shipping the return item to us and the re-shipping cost back to the customer.

Pre-Purchase Guidance

If you have any questions or need assistance before making your purchase, please don’t hesitate to reach out at hello@dawntown.in.