FAQ'S

Shipping and Returns

  1. What is the usual delivery time for products?

Every pair on our website is a limited and exclusive pair. Product timelines are mentioned on each product page and will also be included in the order confirmation email sent to you.

  1. How do I track my order?

Once the product is dispatched you will receive the tracking details in the email provided.

  1. When will my order be shipped?

As stated above, every pair on our website is a limited and exclusive pair. Product timelines are mentioned on each product page and will also be included in the order confirmation email sent to you.

  1. I have not received an order confirmation email. What shall I do?

Browse through your spam, junk and promotions folder. In case you have still not received the confirmation, reach out to us on hello@dawntown.in with the following details:
1.Full name under which the order has been placed
2.Email address
3.Item(s) purchased
4.Order ID

  1. Do you allow the return or exchange of sneakers?

All sales from Dawntown are final. For further details, you can visit our return policy page.

  1. Do you allow the return or exchange of streetwear /apparel?

Every brand has a different policy for exchange and return of their products. For more details, you can visit our return policy page.

  1. Do you have turbo shipping available?

Yes, Turbo-shipping is available for selected sneakers and hype articles. You can choose this shipping option during the checkout process.

  1. Are your products brand new and authentic?

Every product sold on DawnTown's website is brand new (DS). We have an in-house legit checking system which follows a 3-step verification process. All pairs listed on the website are deadstock and are verified authentic.

  1. Do you offer Cash on Delivery?

We only accept prepaid payments that allow multiple payment options through our providers, i.e. Razor pay.

  1. Will my cards be saved on your database?

Dawntown is strictly against maintaining the private database of the customer. Moreover, the transaction is processed by our payment service providers Paytm or PayU via a secure gateway. 

  1. Which shipping carrier do you use?

The shipping carrier is subject to the serviceability of your Pin code. The products are shipped through Blue Dart, Delhivery etc.